Currently on the support site there is the Customer List and the Activation Keys area. Each place you have to re-lookup the customer. Is there a reason we can't just have the Custo...

Hi All,   Not sure if anyone is aware at Laserfiche, but the support site has been down all day here in EMEA, I'm unable to login successfully (it's just an endless loop of s...

During one of the User Group webinars someone brought up that a few of the "List of Changes" KB Articles do not have product version numbers included on them and instead just say s...

Can the WebLink 10.1 download on the support site be updated to include the Update 1 release?

Has anyone noticed a much higher amount of outages over the last few months with the Laserfiche support site?  Whether it doesn't load, doesn't allow you to login, links are broken...

If you are looking for an educational resource on a particular Laserfiche-related topic, but can't find it, then you can fill out our new Educational Materials Request Form. Thi...

Hi All,   I've noticed since the support site update, that the product news on the home page doesn't seem to update as often as it used to on the old site. There used to be p...

Another Monday and another support site issue. Can't load any activation keys and customer LSAP cards again....   Please can this issue be identified and resolved once and fo...

Hi All,   All customers are showing no information on the support site on their LSAP cards.   Please can someone look into this asap?     *Edit - Activatio...

When I click on the Product Roadmap link on the support site, it goes to the site login page and doesn't do anything past that even if I enter my credentials.  It would be nice to ...

Hi All,   This has been getting progressively worse over the past couple of years, so bit of a rant here I'm afraid.   I'm trying to apply the latest and greatest hotfi...

Hi team, I wanted to find out whether there are any plans to improve the way that Laserfiche Forms business processes will handle 'terminations' in upcoming releases? Specifi...

Hi, As a VAR we have cases open for different clients and we have to access them on daily basis. Ever since support site was updated we have this issue where we have to select a...

Hi, When we are in one of our case and need to go to another case, there's no direct link to the Case search page. In the previous site, we were able to click to the "My Supp...

Laserfiche has launched a new and improved support site to help users and VARs easily find the information needed to make the most of their Laserfiche systems!   Site updates...