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Question

Question

Support Site Update

asked on October 19, 2016

Hi,

As a VAR we have cases open for different clients and we have to access them on daily basis. Ever since support site was updated we have this issue where we have to select any option twice for it to be updated. e.g

When i change case status to All,  and press show it reverts it back to open automatically. I see the change in url but it is never posted to server hence table doesn't get updated. So we have to select All again and press show again for it to work. 

Same is happening with Updated Within and Customer list as well. 

This restricts us to make one selection at the time which is really frustrating.

Could anyone please confirm if this is happening to you as well.

Thanks

Junaid Inam

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Answer

SELECTED ANSWER
replied on October 19, 2016

A fix has been deployed live.

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replied on October 19, 2016

Thank you.

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replied on October 20, 2016

Awesome James, thanks!

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Replies

replied on October 19, 2016

Yes, it happens every time and it really really frustrating.  I can't even determine when it decides to do what, it takes 5-6 refreshes of the page to get the list I need.

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replied on October 19, 2016

Thanks for reporting this; we'll look into it.

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