Receiving the following error when trying to activate the master license for a Rio 9.2.1 install
Similar to License Manager 8.3, Directory Server needs to be able to contact the Laserfiche activation server to perform an activation from a key. This previous post on the topic has some suggestions for how to handle this issue, as does this post. Your options are to make firewall exceptions (one for activation.laserfiche.com on port 443 and one for the GoDaddy Certificate Revocation IP), or to activate the license from a machine that has a less strict firewall, as described in KB1012198
Edit: it's been brought to my attention that newer Windows machines (8.1, Server 2012r2) may not have GoDaddy as a trusted root certificate authority, which would also cause issues with the SSL connection.
We don't control the firewall at the site of the activation.laserfiche.com server. This is the site we are reaching out to on ports. You don't open ports for return traffic.
Here are the open ports on the activation.laserfiche.com server.
20/tcp closed ftp-data
21/tcp open ftp
25/tcp open smtp
80/tcp open http
443/tcp open https
554/tcp open rtsp
1026/tcp open LSA-or-nterm
1027/tcp open IIS
1028/tcp open unknown
1030/tcp open iad1
1433/tcp open ms-sql-s
1801/tcp open msmq
2103/tcp open zephyr-clt
2105/tcp open eklogin
2107/tcp open msmq-mgmt
2121/tcp open ccproxy-ftp
8080/tcp closed http-proxy
There are cases where outbound traffic on these ports are blocked (very high security networks), or the firewall is stateless and thus inbound traffic must be specifically allowed.
Regardless, it seems the recent issues with connecting to the activation server are more likely due to the GoDaddy certificate not being trusted, as Miruna mentioned here and I described in my edit.