asked on March 30, 2016
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https://answers.laserfiche.com/questions/65489/Snapshot-user-authentication#94963
We also ran into this for RIO 9.1.1.486. Laserfiche named users cant log in to snapshot.
The only difference is we were able to authenticate with the Admin account, just not any named user accounts. If you use windows authentication for those Laserfiche accounts in snapshot config or the pop up it works fine. Otherwise you get an error,
"The user login or password is incorrect"
If you use the exact same authentication in the Laserfiche client it works fine.
Was This fixed in RIO 9.2? Or a service pack for 9.1?
Thanks
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