Question

Snapshot changes pagination in Word document

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Updated October 22, 2015

asked on October 16, 2015

I'm having an issue where SnapShotting a Word document is changing the pagination. In the attached you will see on page 2 the Word document has a sentence after the #3 heading. But when I Snapshot it, it moves the sentence to the next page. I've tried changing the scale to fit properties on the printer but that didn't help. I thought I remember once being able to set the number of lines per page when printing to Snapshot - is that possible?

Thanks

Sandy

2416-Contract RCIL CONTRACT - 2016 (3).tif (197.46 KB)

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2416-Contract RCIL CONTRACTSMALL.doc (136.5 KB)

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replied on October 16, 2015

looks like the wrong file uploaded - here is the snapshotted tif

2416-Contract RCIL CONTRACT - 2016 (3).tif (197.46 KB)

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replied on October 16, 2015 • Show version history

Hi Sandy,

I downloaded your Word document and the TIFF image from Snapshot and didn't see a difference on page 2. See below

Can you attach a screenshot showing the difference you see in MS Word vs the Snapshotted image?

One thing to try is to go into the "Review" tab in MS Word and set it to "No Markup" and then print to Snapshot again.

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replied on October 16, 2015

See the attached - the second page should have 3 lines after the number 3.

WordDoc.PNG (30.3 KB)

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replied on October 16, 2015

I'm using MS Word 2007 - the customer has MS Word 2013. Margins are set to 1" left and right and .75" top and bottom.

Thanks

WordDoc.PNG (49.57 KB)

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replied on October 16, 2015

It's odd because when I open the file in Word 2013, it shows that it's using custom margins with the top being 0.8", bottom being 0.5", left being 0.7" and right being 0.7".

At this point it might be best to open a support case so we can see exactly how the document opens for the user in their Word application and then what the resulting TIFF is when they Snapshot the document.

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replied on October 22, 2015

OK thanks

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Snapshot changes pagination in Word document

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