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Question

Invalid request message when adding documents

asked on September 30, 2015

We have a user that has partial access to our main file structure. They are able to see all of the folders and files they have access to, but are unable to add new ones. They are able to open the scan feature, scan the document, and name it, but when trying to add the document it gives an "Invalid request" error message. When trying to print from snapshot they are able to name the document and chose a destination folder, but get the same message. I just uninstalled Laserfiche 8.3.2 and installed 9.0.3 because of the problem I was having better described here: 

https://answers.laserfiche.com/questions/83576/Unable-to-add-any-new-documents

Basically it is the same problem with with a "Unable to create document" error and the scanner icon at the top grayed out. Updating the version fixed the scan icon and they are now able to open the scan feature, just not add anything. Any help is appreciated. Thank you in advance

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Replies

replied on September 30, 2015

I think you should open a support case, it sounds like you are encountering a bug.

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replied on October 1, 2015

Have they manually specified a volume that they have permissions to?  I have seen odd error messages when a user tries to store to a volume that they do not have permissions to.

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