Question

Snapshot window not appearing

Snapshot

Updated December 14, 2018

asked on June 25, 2015

Currently a user is attempting to use snapshot within Microsoft Access. They are trying to snapshot reports within Access. The prompt for Snapshot when printing comes up for some but not all. I have made the following changes:

1. Under printer properties I have unchecked "Enable advanced printing features"

2. Under printer properties I have changed to "Print directly to the printer"

3. I have also changed Snapshot to the default printer

I have checked the event viewer and there were no errors recorded. After making these changes it still continues to do the same thing. The previous version of Laserfiche was 9.1.0 and I upgraded it to version 9.1.1 sp2. The issue is still persisting. I will be testing to see if it happens with any other user profile on the same machine soon and will update this post. I just wanted to know if anyone has had these issues before and what they did to resolve them.

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Replies

replied on June 29, 2015

Is the issue user specific? If you reboot the machine and login with a different windows/LF account, do you get the same behavior?

If you go to another machine login with the original windows/LF account, does the behavior follow you to the new machine?

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replied on March 23, 2016 • Show version history

Was this issue ever resolved? I am having a similar issue except for me the Snapshot prompt never comes up.

I have tried a reboot and that didn't resolve the issue. The issue does not follow me around if I switch machines. Other users have tried to log on with their own Windows account and get the same behavior of no prompt for Snapshot, but it works normally on their own machine.

Thanks!!

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replied on March 23, 2016 • Show version history

Jeff,

Cristobal never responded. However, for your issue, have you tried this kb? https://support.laserfiche.com/KB/1012991

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replied on December 13, 2018

I'm having the same issue with Snapshot 9.2. I've tried all the fixes you have suggested (see attached file) and nothing worked. This issue is persistent to one machine with any users. Are there any other resolutions for this Snapshot issue?

LF Snapshot not connecting to server.docx (326.82 KB)

| Download

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replied on December 14, 2018

You should open a support case.

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replied on December 14, 2018

I upgraded to LF Client 10.3 and this fixed the issue.

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replied on December 14, 2018

Excellent. Glad it works now for you.

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Snapshot window not appearing

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