Trying to upgrade from Rio 9.1.1 to 9.2. Installed LF Directory Server successfully, and imported our old License Manager 8.3 database. It shows all our applications with their current licenses. Our registered server application instance is "max 9.1". If I edit the application instance the dropdownlist for application version is greyed out showing "8.3 - 9.1". I cannot change it to 9.2. If I try to add a new server application instance, the only options are 8.0, 8.1, 8.2, and 8.3-9.1.
When you open our old master license file (lfdef.licx), the listed maximum version of our Laserfiche Server is 9.0. So I try to update our master license. There are three methods:
1) I use the activationtool.exe and choose version 9.2. I succesfully generate a lf.licx that looks like a master license file inside. In the Laserfiche Directory Server I go to settings -> renew master file -> Import master license file : "Failed to import license file: The product is not licensed. (LFDS10)(LMO4)" On the LF server, in the Laserfiche-Directory Service-Server/Operational trace event log, get event ID 4: "
The description for Event ID 4 from source Laserfiche-Directory Service-Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
d3eea48c-cd40-4dec-9621-cd4d515494d5
d3eea48c-cd40-4dec-9621-cd4d515494d5
The publisher has been disabled and its resource is not available. This usually occurs when the publisher is in the process of being uninstalled or upgraded"
immediately after that is event ID 2: "
The description for Event ID 2 from source Laserfiche-Directory Service-Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
System.ServiceModel.FaultException`1[Laserfiche.LicenseManager.LMFault]: Exception of type 'Laserfiche.LicenseManager.ProductNotLicensedException' was thrown. (Fault Detail is equal to Laserfiche.LicenseManager.LMFault).
Type:
System.ServiceModel.FaultException`1[Laserfiche.LicenseManager.LMFault]
Stack Trace:
at Laserfiche.LicenseManager.LicenseCacheEntry.SetLicense(Byte[] licenseData)
at Laserfiche.LicenseManager.LicenseManagerService.ReactivateMasterLicense(LicenseManagerServiceCallArgs _args)
at Laserfiche.LicenseManager.LicenseManagerService.DispatchFunction(LicenseManagerServiceCall func, LicenseManagerServiceCallArgs args)
System.ServiceModel.FaultException`1[Laserfiche.LicenseManager.LMFault]
at Laserfiche.LicenseManager.LicenseCacheEntry.SetLicense(Byte[] licenseData)
at Laserfiche.LicenseManager.LicenseManagerService.ReactivateMasterLicense(LicenseManagerServiceCallArgs _args)
at Laserfiche.LicenseManager.LicenseManagerService.DispatchFunction(LicenseManagerServiceCall func, LicenseManagerServiceCallArgs args)
The publisher has been disabled and its resource is not available. This usually occurs when the publisher is in the process of being uninstalled or upgraded"
2) settings -> renew master file -> renew: "Reactivation was not successful: The product is not licensed. (LFDS10)(LMO4)". I get the same two events in the event log.
3) settings -> renew master file ->Request master license with an activation key : "Activation was not successful: The product is not licensed. (LFDS10)(LMO4)". I get the same two events in the event log.
Also, every five minutes in the event log I get another event ID 2: "
The description for Event ID 2 from source Laserfiche-Directory Service-Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Laserfiche.LicenseManager.DatabaseNotFoundException: Exception of type 'Laserfiche.LicenseManager.DatabaseNotFoundException' was thrown.
at Laserfiche.LicenseManager.DatabaseManager.GetDatabaseByLegacyName(String legacyName)
at Laserfiche.LicenseManager.LegacyListener.BasicAuth(HttpListenerContext context, String databaseName)
Type:
Laserfiche.LicenseManager.DatabaseNotFoundException
Stack Trace:
at Laserfiche.LicenseManager.DatabaseManager.GetDatabaseByLegacyName(String legacyName)
at Laserfiche.LicenseManager.LegacyListener.BasicAuth(HttpListenerContext context, String databaseName)
Laserfiche.LicenseManager.DatabaseNotFoundException
at Laserfiche.LicenseManager.DatabaseManager.GetDatabaseByLegacyName(String legacyName)
at Laserfiche.LicenseManager.LegacyListener.BasicAuth(HttpListenerContext context, String databaseName)
The publisher has been disabled and its resource is not available. This usually occurs when the publisher is in the process of being uninstalled or upgraded"
Even though it obviously has access to the database because it sees all my licensed application instances, etc., I ruled out security by both granting sysadmin fixed server role access to the service logon account on the target remote SQL Server instance and tried installing SQL Express locally using the standard install out of the box via the Laserfiche installer.
All Laserfiche components at 9.1.1 are on this Windows Server 2012 R2 box, and the SQL Server 2008 R2 instance is on a different machine.
Any help on getting a new master license or otherwise hints on getting a 9.2 Laserfiche Server application instance registered so that I can get LF Server installed/upgraded?