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Discussion

Failed to connect to endpoint errors in the Laserfiche 12 installer

posted on May 28

The Laserfiche 12 installer has a Firewall/Proxy Information section at the very top of the first screen with a Verify button. We are getting reports of errors from all source networks around the web. The environment does not appear to be a factor.

I did some digging on my network and I found the following:

These are the endpoints that consistently can not be reached.

We can reach them using a web browser though.

If we monitor the network traffic while using this verification button we see an immediate SYN, ACK response acknowledging our request and the software continues to do a cipher exchange and send and receive application data.

I feel we can reach these endpoints (websites) and need guidance on what to do next.

replied on May 28
replied on May 28

Oh I see back in April. It has not gotten much traction yet. I never have a problem skipping the verification myself but from the customer perspective, the verification flow is one of the first and most prominent elements they see in the app and since there is a very clear error message, they understandably view it as a failed verification experience.

I would like to know how to proceed with our communication to our customers.

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