Question

Laserfiche Snapshot 11 Constant Prompts to authenticate to the Cloud?

Snapshot Laserfiche Laserfiche Cloud

Updated July 25, 2023

asked on July 25, 2023

Hello, everyone

Our users have installed & downloaded the Laserfiche Snapshot component and they are now being prompted to sign into the cloud and get a Microsoft authentication text every time they want print to the Cloud repository.

Even after saving the Printing profile in the "Advanced" tab of the attached image, it still keeps asking users to reauthenticate. Can someone help us so we can bypass the constant cloud authentication or get it to stick and save for future printings?

Much Appreciated!

Snapshot Authentication every time.JPG (57.6 KB)

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replied on July 25, 2023

You may be running into the issue described here.

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replied on July 25, 2023

Anything you do in Snapshot in the current "print" session only applies to that session.

In order to make any configuration changes or tweak default values they would need to edit and save the Snapshot Configuration.

The easiest way I instruct users to find it is to search the Windows menu for Snapshot, and it should come right up as "Snapshot Configuration (Current User)".

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Laserfiche Snapshot 11 Constant Prompts to authenticate to the Cloud?

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