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Question

Question

Cloud - Snapshot asks for credentials every time

Laserfiche Cloud Snapshot
Updated October 27, 2023
asked on March 25, 2022

Hello,

Is it expected behavior to have to enter login credentials every time when printing to a Cloud repository with Laserfiche snapshot? 

 

Thanks!

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Answer

APPROVED ANSWER SELECTED ANSWER
replied on March 28, 2022 • Show version history

Hello,

I have seen this happen if the Webtools Agent is not installed.

From the repository, upper right hand corner, select your name, then select Options

Then on the left side, select Advanced

Under Laserfiche Webtools Agent: select Show details, If its not showing as connected then download and install the Laserfiche Webtools Agent.

Once installed, close browser, start a new session and verfiy that its showing as connected and try snapshot again.

It should only prompt you once within a given period once logged on.

4 0
replied on March 28, 2022

Hi Troy, 

That looks to be the fix. Thank you!

2 0
replied on October 27, 2023

The link to download the webtools agent is no longer working. FYI

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