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Announcement

Announcement

[RESOLVED] Issue: 2022-05-20, Support Site and Activation Server issues

Licensing Support Site
Updated May 22, 2022
posted on May 20, 2022 • Show version history

Laserfiche is aware of an issue where a company's product listing and activation keys are not displaying on the Support Site. Also, we are aware that activation requests are unable to be processed.

The matter is being investigated and this thread will be updated once the issues are resolved. We apologize for any inconvenience this is causing.

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Replies

replied on May 20, 2022

The issues are resolved now.

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replied on May 22, 2022

Hello Alex, 

Thank you for the update. 

I would like to suggest that you create a notification system that notifies all vars when something like that occurs in the future to avoid misunderstandings with our customers. 

Last Friday, i was stuck in the middle of a migration, their employees were working on their off days and the customer cannot support any down times. So kindly take that into consideration.

Thank you team

Regards, 

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