Question

Licensing Site Automatically detaching on server restart - urgent help requesting

Directory Server Laserfiche Version 10 Licensing

Updated May 21, 2021

asked on May 19, 2021 • Show version history

Dear All

We are having laser fiche environment configured with SSO , now a days it noticed that when ever server restarted the licensing server is detaching the licensing site and users not able to login using their active directory credentials, then I have to reattach the site and restart the laser fiche server services , directory server hosted on separate server , the event viewer is as follows , can any one help us to how to fix this issue .

Event Viewer Details

SOAP security negotiation with 'http://XXXXXX/LicenseManager/service' for target 'http://XXXXX:5048/LicenseManager/service' failed. See inner exception for more details.

System.ServiceModel.Security.SecurityNegotiationException: SOAP security negotiation with 'http://XXXXX:5048/LicenseManager/service' for target 'http://XXXXX:5048/LicenseManager/service' failed. See inner exception for more details. ---> System.ComponentModel.Win32Exception: The Security Support Provider Interface (SSPI) negotiation failed.
at System.ServiceModel.Security.WindowsSspiNegotiation.GetOutgoingBlob(Byte[] incomingBlob, ChannelBinding channelbinding, ExtendedProtectionPolicy protectionPolicy)
at System.ServiceModel.Security.SspiNegotiationTokenProvider.GetNextOutgoingMessageBody(Message incomingMessage, SspiNegotiationTokenProviderState sspiState)
at System.ServiceModel.Security.IssuanceTokenProviderBase`1.GetNextOutgoingMessage(Message incomingMessage, T negotiationState)
at System.ServiceModel.Security.IssuanceTokenProviderBase`1.DoNegotiation(TimeSpan timeout)
--- End of inner exception stack trace ---

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Replies

replied on May 19, 2021

Hi Shameer,

Can you successfully telnet in both directions on port 5048, 5049 and 5055 between the LF server and LFDS server? This looks like a port blocking issue.

Cheers!

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replied on May 19, 2021 • Show version history

Hey Chris,

I've used telnet for port checking for ages and recently learned that there's a neat native PowerShell commandlet called Test-NetConnection that accomplishes the same thing without needing to install anything like the Telnet Client. It has the alias "tnc".

Examples:

#Full command
Test-NetConnection -Computer 'webserver.example.com' -Port 443

#Aliased w/ implied parameter positioning
tnc 'lfds.example.com' -Port 5048

Output looks like:

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replied on May 21, 2021

Thanks Samuel, very useful!

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replied on May 19, 2021

Hi Shameer, is this the same issue as in your other post? I have added recommendations on the other thread: https://answers.laserfiche.com/questions/186966/Licensing-site-Detaching-automatically-when-server-restarts#187288

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Licensing Site Automatically detaching on server restart - urgent help requesting

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