Question

Firefox extension installation step prevents unattended installation of client 10.2

Version 10 Installation and Upgrades

Updated January 24, 2017

asked on January 20, 2017 • Show version history

I was installing LF client 10.2 through a batch file something like this:

"\\MyFileServer\FileShare$\Software\Laserfiche Avante\Laserfiche Avante 10.2\en\WindowsClient\SetupLF.exe" -silent -log "c:\InstallLog" 
 LFCADDLOCAL="Client" INSTALLOCR=1 LFSSADDLOCAL=ALL LANGPACK="en" LFCDESKTOPSHORTCUTS=1

Everything seemed OK and the client program was installed and worked fine. Then, after a couple of minutes, an icon showed up in the Windows Task bar asking me if I want to see a message from an application which is not completely compatible with Windows (Windows 7 in this particular case). When I clicked yes, Windows desktop changed to a full screen mode and Firefox popped up, asking me whether I want to install Laserfiche extension for firefox. If I don't answer this popup, Windows keep showing a taskbar icon asking me to see a message from a program in every 5 minutes or something until I reboot the machine. This is extremely disappointing and negates the whole point of unattended installation.

Is there any installation option/switch to prevent this firefox extension? Please don't tell me to change something in target PCs, since I have to deploy LF clients to ~100 workstations.

Thank you very much in advance.

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Replies

replied on January 20, 2017

We're taking a look at the issue and we'll update this thread when we have more information.

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replied on January 20, 2017

Hi Nam,

Please open up a case with our Support team. If you could, please attach a video of the issue and link back to this thread. We can reproduce the installation launching Firefox in unattended mode, but we cannot reproduce the persistent prompts from Windows, so might ask for more information in order to better understand when this issue can occur.

In the meantime, we'll continue to work on fixing the installer so that Firefox is not launched in unattended mode.

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replied on January 20, 2017

I don't know how to open a case with your Support Team. Couldn't find a way through your Support Site even after logging in. Anyway, I attach screenshots here.

Laserfiche Client Unattended Install Firefox Extension Issue.docx (4.88 MB)

| Download

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replied on January 20, 2017

The version of Firefox in my machine is 48.0.2 , FYI

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replied on January 23, 2017

Hi Nam,

We've opened a case for the issue on our end and notified your VAR, Ricoh Canada. Please expect a call from them. Thanks.

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replied on January 23, 2017 • Show version history

I managed to suppress the annoying popup by changing the start mode of the Windows Service "Interactive Services Detection" to disabled. Here's a revised batch file:

REM Checking if the new version is already installed...
SET "file=C:\\Program Files (x86)\\Laserfiche\\Client\\LF.exe"
IF EXIST "%file%" (
for /f %%a in ( 'WMIC DATAFILE WHERE "Name='%file%'" get Version ') do ^
if "%%a"=="10.2.0.839" exit /b 0
)

REM Disable "Interactive Services Detection" service
SC QUERY UI0Detect > NUL
IF ERRORLEVEL 1060 GOTO NOSERVICE
START /wait SC CONFIG UI0Detect start= disabled
:NOSERVICE

REM Install LF Client
"\\MyFileServer\Share$\Software\Laserfiche Avante\Laserfiche Avante 10.2\en\WindowsClient\SetupLF.exe" -silent -log "c:\InstallLog" LFCADDLOCAL="Client" INSTALLOCR=1 LFSSADDLOCAL=ALL LANGPACK="en" LFCDESKTOPSHORTCUTS=1

REM re-enable the service
sc config UI0Detect start= demand

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replied on January 24, 2017

We have included a new set of installation files with your Support Case to resolve the issue. Basically, with the new installation files, the install won't launch Firefox and there should be no unusual Windows prompts.

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replied on January 24, 2017 • Show version history

Excellent! Thank you for you guys' quick response on this issue.

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Firefox extension installation step prevents unattended installation of client 10.2

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