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Question

Forms 10.1 Process diagram not visible

asked on June 8, 2016 Show version history

We have recently upgraded to Forms 10.1.  I have an existing process created in an earlier version of Forms that will not display my service tasks, etc. when I open the process diagram.  Based on being able to submit a form, get emails, and be asked to complete tasks, it appears the process exists and functions - I just can't see it.

 

See below for a screen grab.  This is what I see when I attempt to view/edit the process diagram.  I have a lone box of descriptive text and a weird grey rectangle in the top left hand corner.  I have tried different browsers, and this is a "Zoom to fit" view.

 

This is a pretty complex form process and I don't want to have to recreate it.  Any thoughts on how I get access to it?

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Replies

replied on June 9, 2016

Hi Jane,

 

Did you have any sub-processes on that form? I encountered something similar recently. I ended up having to export my form as an XML and sending it to Laserfiche for repair. You can check out the thread here: https://answers.laserfiche.com/questions/98167/Process-Diagram-Wont-Load

 

Thanks,

Michael

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replied on June 12, 2016

Hi Jane, the issue should be caused by a sub process is deleted before upgrade to 10.1. This issue will be addressed with the coming update 1 for 10.1 which will be released in coming two weeks. Or you can correct the data manually using following method:

Please perform the following steps to try and address the matter with the customer's Forms 10.1 database.

1. Go into SQL Server Management Studio and run this query against their Forms database

select b.bp_id,p.process_id,m.milestone_id,m.name FROM [dbo].[cf_business_processes] as b,[dbo].[cf_bp_processes] as p,[cf_bp_milestones] as m WHERE b.is_deleted!=1 and b.bp_id=p.bp_id and p.is_global = 1 and m.is_deleted=1 and p.process_id=m.process_id

This will return a list of processes that could potentially have this problem.

2. Confirm that the processes from above are missing stages and if so, correct the issue:
2a. Open the process diagram with the bp_id from the above query: http://[formsserver]/Forms/bp/routing/[bp_id]
2b. Try and save the process design and see if there is an error
2c. Find out the process_id for the affected bp_id values from the above query and run the following query to fix it

update[dbo].[cf_bp_milestones]set is_deleted=0 where process_id=[process_id]

 

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