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Question

Question

Rio licensing - increasing named user license count without regenerating license

asked on May 12, 2016 Show version history

Hi All,

This morning I updated a customers master license in RIO.  They are using license manager.  The additional named user licenses were being added to 1 specific server.  After increasing the named user count and clicking "apply" and "ok".  The available named user license increased on the LF server, without generating a new license, nor restarting the Laserfiche server service.  Is this normal?  I've researched, and all the documentation points that I should have had to regenerate the LF server license.  I forgot to mention, the License manager and the LF server are on separate servers.

 

Thanks,
Frankie

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Replies

replied on May 12, 2016

I've had mixed results when doing this.  I'm not sure if is related to the version of License Manager or LF Server, but sometimes the changes to license counts take place immediately, but in other cases, I'm forced to generate a new LF Server license and restart the LF Server Service.

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