Question

import agent unable to import files created ahead of local time/date?

Import Agent

Updated June 21, 2016

asked on May 11, 2016 • Show version history

I have files that are created from a camera with a future time/date and its unable to import with Import Agent. Is this a bug or working as intended?

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replied on May 11, 2016

May need a little more info. Do you manually transfer the files from the camera to the location Import Agent is monitoring? What type of file is it? Can you get a file of the same type not taken from the camera and does it import? I don't believe Import Agent has the ability to access the file properties. It sounds more like an extension issue. Whats the extension filter in your profile?

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replied on May 11, 2016

its something similar to this:

https://answers.laserfiche.com/questions/97622/Import-Agent-has-to-wait-to-pick-up-documents-from-a-different-time-zone

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replied on May 12, 2016

Ah, I was thinking you were just having it check continuously.

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replied on May 12, 2016

Import Agent checks the local server time against the file creation/modification date to determine when and which files to import. It correlates with the settings under Profile > Options > Advanced.

Why is the camera creating images with a future date/time? Are you able to adjust the date/time in the camera so that the images created corresponds to the date/time of the Import Agent server?

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replied on May 12, 2016

Steve,

Since there are many users who will be importing that use their own cameras, so I am unable control each individual settings. Is there a way to by pass this or is it by design?

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replied on May 12, 2016

Again, Import Agent checks the local server time against the file creation/modification date to determine when and which files to import.

They could possibly install Import Agent on a different machine and set the date of the machine to the future date that would allow the documents/images to be imported as scheduled.

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replied on May 13, 2016

The team is looking to address this in the next version.

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replied on June 21, 2016

Hi Tommy,

Files that have a creation date in the future and that are copied into the monitored folder can now be imported. The fix is included in the released Import Agent 10.

Thanks,

Qinmei

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import agent unable to import files created ahead of local time/date?

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