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Question

Renewing Rio Master License Error - Activation was not successful: The product is not licensed. (LFDS10)(LMO4)

Licensing Directory Server
Updated March 23, 2016
asked on March 22, 2016 • Show version history

Receiving the following error when trying to renew a clients Rio master license:

Renewing Rio Master License Error - Activation was not successful: The product is not licensed. (LFDS10)(LMO4)

I did check and port 80 and 443 are closed - that does not allow communication with Laserfiche licensing servers, correct?

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Answer

SELECTED ANSWER
replied on March 23, 2016

Hi Eric,

 

This will be because you have an option registered that you are no longer licensed for or are using a legacy product where the licensing has changed. Check what you have registered against what you are licensed for.

 

Hope this helps! yes

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replied on March 23, 2016

That was it, needed to remove the outdated(old licensed) applications and then the master license renewal went through.

Thanks!

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