Question

Laserfiche Mobile Certificate Error

Mobile

Updated November 4, 2019

asked on March 22, 2016 • Show version history

Hi all,

We have just started utilizing the mobile app on various phones in our environment; including Windows Phone, iOS, and Android. The version of Laserfiche Server is Version 10, as is the Mobile Server install. The certificate I am utilizing in IIS is a wildcard certificate.

When using the https version of the URL to log into the mobile app on iOS and Android produces the following error:

The certificate for this server is invalid. You might be connecting to a server that is pretending to be "xxx.xxx.com" which could put your confidential information at risk. Would you like to connect to the server anyways?

The error keeps coming up after clicking OK, and you aren't able to log in to the mobile app. Even if it does happen to stop throwing the error, I type in the credentials and get the "spinning wheel". The application never logs in. It will work on Windows Phones, but not on iOS or Androids. Has anyone ran into this before and been able to fix it? Another thing to note is that this was happening before we upgraded to version 10 also. Any help would be appreciated.

Thanks!

Matt

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Replies

replied on March 22, 2016

Hello Matt,

Aside from the Mobile Server using https://myserver/mobile/, is Forms or your repositories using a https connection? or (if you have forms) is it just using http:// when you configure it in the mobile configuration page? What about the Repository?

If you were to go to the Mobile App on (either iOS or android), log in without using https:// and just use the regular http://, please go into Settings > Version, and let us know what your product versions are.

This includes

1) Mobile Server

2) Application version

3) laserfiche Server

4) Forms server (if applicable)

I attempted to recreate the issue myself, but was unable to, using https

Regards,

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replied on March 22, 2016

Hi Andrew,

I have forms and Weblink on that same server, and they both are able to utilize https without any issues or certificate errors. The mobile configuration page, I can browse to with http or https. Where would I check to verify whether or not my repository is utilizing an https connection (just to be sure I'm checking in the right place)?

While logging in using http from an Android, the product versions are listed below:

Mobile Server: 10.0.0.282

Application: 10.0.0.536

Laserfiche Server: 10.0.0.994\

There is no forms server listed. Let me know if you need any other information. Thanks!

Matt

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replied on April 4, 2016

Hello Andrew,

Do you have any further information or updates regarding this issue?

Matt

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replied on April 4, 2016

If this is for internal use, it would not be uncommon for your IT department to generate their own SSL certificate and to use group policy to push out their own trusted root certificate to the machines on the domain. Since your phone isn't on the domain it doesn't have this root certificate in its store and so it will give a warning like the one you describe. If you look at the certificate details in your browser you should be able to tell if this is the case or not.

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replied on April 4, 2016

Thanks for your reply. This isn't for internal use within our department; it will be for people on phones that are outside of the IT department (I'm the server admin for Laserfiche in our organization).

Would you recommend going the trusted root cert route, or how should I proceed?

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replied on April 7, 2016

We are using a certificate from a 3rd party external source. Would we need to somehow push the certificate the these phones, or what would need to be done?

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replied on April 7, 2016

No, if you're getting the certificate from a trusted CA then there's no need to modify the phones.

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replied on November 4, 2019

I am getting this when trying to open PDF’s on my iPhone 8 Plus, and only after I had to reset it. Any ideas?

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Laserfiche Mobile Certificate Error

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