Question

Directory Account add

Directory Server

Updated May 5, 2016

asked on March 17, 2016

Good day,

I am hoping for some guidance on how to add a Directory Account from the Laserfiche admin console. The directory server is setup and I can access and view accounts.

As per the attached picture perhaps I haven't configured something correctly as I can't see/find any users when browsing through the admin console.

Thanks

Ian

Directory Account.PNG (37.64 KB)

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Answer

APPROVED ANSWER

replied on May 5, 2016

A Support Case was opened for this issue and has been resolved. The issue was that the account created in LFDS was a Windows Active Directory user. Creating a Laserfiche user account allowed the account to be added under the Laserfiche Directory Accounts node in the Admin Console.

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Replies

replied on March 17, 2016

Was this an upgrade from Directory Server 9.2.1?

If so, you will need to either download and apply Update 1, or workaround the issue by doing the following:

In Directory Server, delete the Laserfiche Server application instance
Register a new application instance
Download the license from the new instance and replace the license file on the Laserfiche Server (then restart the Laserfiche Server)

Also note that depending on the upgrade order of Directory Server and the Laserfiche Server (specifically, if you upgrading the Server first), you may need to download a new license (without re-registering the application) even after applying the patch. This is because the licenses generated by Directory Server 10 contain additional information needed for the integration.

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replied on March 18, 2016

Hi Brianna,

I have tried your last suggestion first.

I have installed the patch and created a new licence. Now in the Add Directory User section I don't see the server at all.

Will now try the new application suggestion.

Regards

Ian

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replied on March 18, 2016

Good day,

Just to add some feedback, I removed the application licence and created a new one.

Still cannot see any server details. In fact the server name under the Location is now blank.

Regards

Ian

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replied on March 18, 2016

Hi Ian,

Can you provide some more details about your installation? Specifically,

1. What exact version of LFS are you on (e.g., 10.0.0.1039)?

2. What was the order you upgraded the products?

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replied on March 29, 2016

Good day Brianna,

Sorry for the delayed response.

1. We are currently on LF Version: 10.0.0.900

2. I am unsure of the version we upgraded as we had issues with it.

Regards

Ian

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replied on April 18, 2016

Hi Ian,

While the patch should make the workaround of deleting + reregistering the instance unnecessary, I would try the steps I listed above if you are still having issues after applying the patch and downloading a new license.

You could also check for the issue I mentioned here, to see if the legacy name and the display name of the database are mismatched in LFDS.

If neither of those helps, you may wish to open a support case for further troubleshooting.

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replied on April 26, 2016

Hi Brianna,

Let me follow the instructions on the linked ticket and get back to you.

Regards

Ian

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replied on May 4, 2016

Hi Brianna,

I will open a support case.

Thank you

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