Question

After upgrading to Forms 10 I lost my participant licenses

Forms Licensing

Updated February 22, 2016

asked on February 22, 2016 • Show version history

After upgrading to Forms 10, I appear to have 'lost' my participant licenses.

I should have 2 licenses....

Was there another step with the upgrade to enable to Participant license?

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replied on February 22, 2016

When you have authenticated participants, you will need to activate with the "Avante Forms Authenticated Participant" key instead of the one labeled as Laserfiche forms.

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replied on February 22, 2016

Thank you for the reply John. Doesn't that screen capture indicate that was already done?

It shows "Avante Forms Auth Participants" as the product and Activations Remaining = 0.

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replied on February 22, 2016

Not quite. That means it's been activated, but not necessarily that it's the one you used. According to our records, you have 2 Forms licenses. The one most recently activated (2/10/2016) is the one without participants. So John's diagnosis is correct.

Your Laserfiche reseller can help you open a support case if you need more information or help tracking down the licenses.

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replied on February 22, 2016

Thank you both.

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After upgrading to Forms 10 I lost my participant licenses

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