You are viewing limited content. For full access, please sign in.

Question

Question

LF 10 Update 2 - Update Failed

Laserfiche Installation and Upgrades
Updated February 4, 2016
asked on February 4, 2016

Hi All,

 

Trying to apply the recently released update 2 to Laserfiche 10. I've tried installing this on a couple of machines here in house, but I get the same error on all.

 

 

There are no messages in the event viewer, any idea's how to troubleshoot this?

 

Cheers!

0 0

Answer

SELECTED ANSWER
replied on February 4, 2016

We apologize for the inconvenience. For the time being, the update has been taken down while we work to address the matter with installing it on x64 systems. We'll update this thread again when the matter is resolved.

0 0
replied on February 4, 2016

Thanks Alexander! yes

0 0

Replies

replied on February 4, 2016

It's probably not going to fix the issue, but there should be a way to get a log file of what is happening by running it from the command line with a -l "C:\outputLocation" option on the end

 

https://support.laserfiche.com/KB/1012979

1 0
replied on February 4, 2016

Cheers Chris, I've captured the output log files. Doesn't seem anything "too" confidential but I will forward them to Laserfiche for review.

1 0
replied on February 4, 2016

Same thing happened to me, so extracted the individual .msp files (also reviewed in the article Chris links to) and was able to run them individually.

1 0
replied on February 4, 2016

The Laserfiche 10 Update 2 Knowledge Base article is available again. Thanks for your patience.

1 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...