Question

Saving Excel changes to a file in Laserfiche

Administration Answers Site

Updated January 28, 2016

asked on January 21, 2016

I have a user trying to save changes to a Excel file already in Laserfiche & he gets the following options: Save, Don't Save & Cancel. Even though he hits 'save' it does NOT save the changes. I've looked @ his access and all seems right, what am I missing?

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Answer

SELECTED ANSWER

replied on January 27, 2016

In LF8 client, the instructions are similar
Tools > Options > Prompts > Click on "Reset" button

In LF9 client
Tools > Options > Reset > Prompts and Reset

Failing that, you can reset the attributes for the problem user using the LF admin console. Instructions can be found here

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Replies

replied on January 21, 2016

Is the file checked out? Is he modifying a local file after checking it out? If so, can he check it back in?

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replied on January 21, 2016

the user said he opened the file, made the changes & saved it. When he re-opened it none of the changes he made were saved.

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replied on January 21, 2016 • Show version history

Have the user open the file again, make some changes, then close Excel without saving. Does a prompt come up?

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replied on January 27, 2016

I just tried this myself (on an excel document). I get the save box, but emailed customer with more information (and a picture of the box that pops up). He replied back that he DOES NOT get the box prompting action due to the change to the document.

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View 4 previous replies

replied on January 27, 2016

Try resetting his prompts. Go to the LF client > Tools > Options > prompts and reset the prompts. Then try it again.

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replied on January 27, 2016

I don't see the prompts reset. I believe we are using an older version of the LF client. Suggestions?

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replied on January 27, 2016

What version are you on?
In 9.2, it would be in Tools > Options > Reset > Prompts and Reset

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replied on January 27, 2016

I think the majority of my customers are in version 8.2, I'm running 9.1

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SELECTED ANSWER

replied on January 27, 2016

In LF8 client, the instructions are similar
Tools > Options > Prompts > Click on "Reset" button

In LF9 client
Tools > Options > Reset > Prompts and Reset

Failing that, you can reset the attributes for the problem user using the LF admin console. Instructions can be found here

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replied on January 28, 2016

Thanks so much for your help Raymond - the customer can now save excel file changes

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replied on January 28, 2016

You are very welcome!

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Saving Excel changes to a file in Laserfiche

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