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Question

"Input string was not in a correct format" error when validating Activation Key

Laserfiche Licensing
Updated November 3, 2015
asked on November 3, 2015

We have recently bought 3 more user licenses. Laserfiche User Support site shows the correct number of total users with 3 added. But when I ran ActivationTool in the server and entered Activation Key for Avante Server for SQL Express, then clicked on "Validate" button, it showed an error message: "Input string was not in a correct format" . Could you help me about this? Thanks,

 

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Replies

replied on November 3, 2015

Double-check that you used the activation key and not the serial number or mistyped/copied the key. Otherwise you'll probably need to talk to your VAR about opening a support case. 

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replied on November 3, 2015

Please try activating again.  It should be fine at this time.

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replied on November 3, 2015

Thank you guys, it worked.

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