I am having trouble saving changes that I make to a PDF to Laserfiche. I have read other articles on Answers but they don't really describe a solution to my particular problem.
Windows version: 8.1
Laserfiche version: 9.2.1.562
Adobe Acrobat X Standard version: 10.1.16
- I drag and drop a PDF to Laserfiche. Workflow takes over, but only applies a template, renames it, routes it to another folder, and sends an email notification.
- I then open the document from within Laserfiche. It opens in the embedded viewer. Here's a screenshot:
- Right now section 1 is all I'm trying to complete. I want to check the box "Yes" under Recommended, and then I want to use Adobe's digital signing to add my signature to that first box on the right.
- I understand that once this is done, I must save the PDF first. It prompts to save a temporary file, but the location is my desktop. I don't know if this is okay, or if the location is to point somewhere else. If it should point somewhere else, I don't know where to set that up.
- After saving, Laserfiche does NOT prompt me to overwrite or save as a new version or anything, like it should. Even the Save icon in the top left is still grayed out.
The real key here is that signature field. I have to have a digital signature there. And since it's not saving the signature, or any other markups in the PDF, validating doesn't help, and this process is not working for my client.
Please help.