Hi Chris,

We are using version 9.2.1.208

I found some event logs in the server refering to the DS.

Under Applications and Services Logs/Laserfiche/Directory Service/Server/Operational trace I found:

System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://activation.laserfiche.com/IActivationService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 68.71.246.189:443

at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)

at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)

Then under Applications and Services Logs/Laserfiche/Directory Service/WebAdmin/Operations

Reactivation was not successful.

LMAdminWeb.Infrastructure.Exceptions.LMAdminWebException: Reactivation was not successful. ---> Laserfiche.LicenseManager.LMO.LMOException: There was no endpoint listening at https://activation.laserfiche.com/IActivationService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.ServiceModel.FaultException`1[Laserfiche.LicenseManager.LMO.LicenseManagerService.LMFault]: There was no endpoint listening at https://activation.laserfiche.com/IActivationService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

Server stack trace:

at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:

at Laserfiche.LicenseManager.LMO.Utils.ConvertLMException(Exception ex)

This seems to point at the same situation.

Is not connecting to the webservice.
Which is very strange as I am uploading a license file instead of a license key.

Also I found this error:

There was no endpoint listening at http://general:5048/LicenseManager/service that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at http://general:5048/LicenseManager/service that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote name could not be resolved: 'general'

at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)

at System.Net.HttpWebRequest.GetRequestStream()

at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()

It is looking at http://general:5048/LicenseManager/service  which if I open I get Host Unresolved ,by if I replace "general" with "localhost" it opens the webservice.

lastly I found this:

Master license of database "Laserfiche Luxembourg DS DB" not gotten successfully.

LMAdminWeb.Infrastructure.Exceptions.LFDSUnauthorizedException: Master license of database "Laserfiche Luxembourg DS DB" not gotten successfully. ---> Laserfiche.LicenseManager.LMO.LMOException: Exception of type 'Laserfiche.LicenseManager.AccessDeniedException' was thrown. ---> System.ServiceModel.FaultException`1[Laserfiche.LicenseManager.LMO.LicenseManagerService.LMFault]: Exception of type 'Laserfiche.LicenseManager.AccessDeniedException' was thrown.

Server stack trace:

at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

I don't know what the access denied is about. Just in case I added the everyone user to be able to register master licenses.

This afternoon I am going to try to unregister the licensing site and register it again.

Thanks
Gian
 

Hi Gian,

Sounds like it can't contact the licensing site. Check to see if you can ping activation.laserfiche.com.

There will likely be a firewall blocking this.

Cheers!

Hi Chris,

Yes exactly, there is no ping but because the server needs to remain offline.

That is why I need a way of activating with a license file instead of the license key.
 

Thanks

Gian

Ah OK. I'm not sure what the steps are to add an offline master license in LFDS. It was pretty easy in License manager! Will take a look and revert back!