Question

IE11 Snapshot issue

Snapshot

Updated September 25, 2015

asked on September 25, 2015

We have a webform that users Snapshot into the repository. Since upgrading to IE11, when this form is Snapshot in, it no longer renders the checkmark boxes correctly. IE11 does not have a Print As Image option like Adobe does (and this is a webform, not a PDF) - wondering if there is a Snapshot Properties or Preferences option that will make the checkboxes print when Snapshot in? This issue is affecting some users since the switch to IE11, but not all users.

Screen print of expected results vs. what we are getting attached.

20150925 IE11 Snapshot Issue.jpg (106.54 KB)

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replied on September 25, 2015

Hi Kate,

Not really related but the setting is worth trying out.

https://support.laserfiche.com/KB/1012815

Hope this helps!

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replied on September 25, 2015

Interesting... that does fix the problem - but... it creates a new one as when Enable advanced printing features is not checked, it turns off the ability to redirect printing which means users can't print a hard-copy at the same time as they are snapshotting into the repository.

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IE11 Snapshot issue

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