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Question

Question

Error using Snapshot on pc 32 bits

asked on August 26, 2015

Hi there,

We are having a problem with LF Snapshot on pc 32 bits, windows 7 professional SP. When we try to use it, it stop to work like screenshot attached. And also it gives this error:

Nome de aplicativo com falha: snapshot.exe, versão: 9.2.1.635, carimbo de hora: 0x55c15ff7
Nome do módulo de falhas: ntdll.dll, versão: 6.1.7601.18247, carimbo de hora: 0x521ea91c
Código de exceção: 0xc0000374
Deslocamento com falha: 0x000c3873
Identificação do processo com falha: 0x1c3c
Hora de início do aplicativo com falha: 0x01d0e023e20b20db
Caminho do aplicativo com falha: C:\Program Files\Laserfiche\Client\Snapshot\snapshot.exe
FCaminho do módulo de falhas: C:\Windows\SYSTEM32\ntdll.dll
Identificação do Relatório: 204b40fb-4c17-11e5-8133-f8b156fc785f

 

Thanks for the help,

Regards

Vitor

 

 

erro_snapshot.PNG
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Replies

replied on August 26, 2015

Vitor,

Please open a support case for this matter. Follow the steps in KB 1012603 to generate a crash dump for snapshot.exe and provide that to us.

Regards

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