hi Justin - the "owners" of these particular photo files are the Communications group.  They are concerned if Laserfiche is altering the resolution/format in any way for photos that they upload.  Some of the photos are high resolution professional photos which they certainly do not want tampered with.  Others they want to see the original format uploaded but with the preview.  They want to see the format extension that the file is.  Other users of the photo files are general users who want to select photos for presentations, etc. and they do not want to open each file to see what it is.

We tried uploading as laserfiche image pages to support the preview but then the extension is not included in the file name nor is it appearing in the mime type column view option.  With the exception mentioned earlier of eps files that include eps in the mime type column view.   

I will try Brianna's workaround but users do not generally want to do twice the steps.

The general issue here is that, by default, image formats are all converted into Tiff (or Tiff-Jpg, I believe, if color, although I may be mistaken) and so there's no longer any distinction between the originally types. You can control this in the file conversion list section of import options, but than as you note they are seen as electronic files and can only be opened outside of the document viewer in their native application. Basically, the Client just says 'is it an imaged document (converted to Tiff)' or is it not. 

Hi Shirley,

I see what you mean. I guess there must be a reason why JPG, PNG and TIFF formats are not shown in the extensions or MIME type columns. Need Laserfiche to chime in on that one..

As a workaround you can retain the file extension as part of the file name upon import?

Hope this helps!

Thanks Chris. We already have settings to retain the extensions.  But to retain the extensions as the workaround we then lose the option to preview the image as the   Unaltered photo files are then recognized as being electronic files that must each be opened to view.  

Note that eps photo files do not have same issue. They were imported as Laserfiche files with preview ability and the extension appears in the mime type column.

I have to test now because I'm wondering if it is because their Windows was set to not show extensions for known file types? Might not be a factor.

Hmmm. I've tested this and I can view JPG, TIF and PNG files in the preview pane. Like you say perhaps it is the associated program you have selected in windows to open these files. I've got it set as the Windows Photo Viewer, try changing it to that and you should see them appear in the preview pane in Laserfiche.

 

Right click file in windows>Properties>Opens with>Windows Photo Viewer, check the box "Always use the selected program to open this kind of file".

I will try that with mine. However, that would be an issue for the file owners who have their settings so such files open with their graphic programs (eg Corel photopaint). 

Thanks.  This is very disappointing and impacting thousands of jpg, png and other current formats.  These users will be forced to continue retaining their photo files on network drives where they not only can quickly preview each photo, but have a column indicating the file type.  It is difficult to promote a platform that eliminates basic user processes and ease of use.

Can you provide more information for why keeping the specifics of jpg, png, and other image types is important for your scenario? I've never encountered a situation where this is an issue, so I'm very curious to hear why it is one here.