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Question

Question

client install fails and rolls back

Laserfiche Version 9 Installation and Upgrades
Updated November 24, 2015
asked on July 23, 2015

Tried multiple times to install Laserfiche 9.2 client on a Windows 7 embedded PC. It will go through its lengthy install process and then right at the end, when you expect it to say "completed", it says "installation cannot finish, will rollback install." Then it rolls back everything and I have no LF client installed. I have never had an issue installing the LF client on a Win7 PC so this is a mystery. Any help?

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Replies

replied on July 23, 2015

Do you have an older version of the client installed?  If so, try uninstalling it first before installing the new one.

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replied on July 23, 2015

No this was a new install.

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replied on July 23, 2015

Are you installing the full client suite? If so, can you install only the LF client? Leave the other components like the admin console, snapshot, and photodocs out.  Does that work?

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replied on July 24, 2015

I will try that. I wasn't installing the admn console, but the other stuff I will leave out and try that

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replied on July 24, 2015

You should also install .net framework 4.5 separately from the rest of the installation.

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replied on November 24, 2015

This worked when I installed only the client and none of the other components.

 

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replied on November 24, 2015

Glad it worked.  If you were doing the full install, issues like what you encountered are sometimes caused by the Snapshot install.  Leaving it out, lets the client install go through. 

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