You are viewing limited content. For full access, please sign in.

Question

Question

Understanding import error log files

asked on July 9, 2015

I would like to know how to decipher the error log files when importing briefcases.  I have searched on the subject but can't find anything.  I've reviewed the error log and looked at the documents after the import.  I can't figure out what the error log is trying to report.  We had a customer send in 4 briefcase files.  2 of them had error logs after importing.  Attached is one of the logs.

0 0

Replies

replied on July 9, 2015

It can also be a bug. Please open a case with support. Be prepared to supply a copy of the briefcase as well as specifics about the versions of the client and server as well as the import logs themselves and appropriate evtx logs.

1 0
replied on July 9, 2015 Show version history

Check the field and template security and make sure that the account you are using has rights to the fields and the template that they are using.

0 0
replied on July 9, 2015

I was using an admin account.  It has full rights to the template and fields.  In the log file it references line numbers.  What are those indicative of?  It also says:  Name: "Client information", but all the documents have names, and none are named "Client Information".   If this was suppose to be the name of a template, why did it only prompt for the one template during the import?  Thanks.

0 0
replied on July 9, 2015

From the log, it looks like you are using an xml file to do a list import.  is the data in the xml file for those that fail longer then the field in Laserfiche?

0 0
replied on July 9, 2015

I don't mind opening a case.  But the smaller briefcase in question is 14 GB in size (the larger is 56 GB).   I was more than anything, just trying to learn what the information in the log file means.  To answer Bert's inquiry's, I was importing Laserfiche briefcase files, and posted up one of the resulting log files.   I am not aware of any xml file.  Thanks.

0 0
replied on July 9, 2015

A Laserfiche briefcase is a .tar.gz file (tar gzipped) that contains xml files that describe the documents within the briefcase. The toc.xml file describes information such as the document name, assigned fields, and creator. The line number is likely the line number in the toc.xml file. You can use a tool such as 7-zip to view the files themselves (see the answer to this post, among many, that describe the process).

0 0
replied on July 9, 2015

You can upload the briefcase into our ftp site after you open the case. ftp://ftp.laserfiche.com/incoming

0 0
replied on July 10, 2015

This warning means there was a problem with the field matching for the "Client Information" template.  One of the fields in the briefcase wasn't matched to an existing field in the repository. Extract toc.xml like Brianna mentioned and check out the line numbers mentioned in the log, you might be able to see which field didn't match properly. The briefcase might not be useful to us because we are not familar with your repository.

0 0
replied on July 10, 2015

I tried changing the extension and opening it up with 7-zip.  It keeps giving errors that it's "unsupported command".  I tried it on other .lfb files and got the same result.  There is no "Client Information" template nor field in the repository.  When the briefcase was imported, the notification came up for the 1 template that is assigned on all the documents.  When i search for any documents with no template, the search comes up empty.  I don't know how to extract the toc.xml file.  I followed the directions in the link, but I just keep getting "unsupported command" errors.  Thanks.

0 0
replied on July 10, 2015

First things first: if you want help troubleshooting the import issue, opening a support case is a more appropriate venue. However, it sounds like you are interested in learning more about briefcase and interpreting errors, so hopefully I can help with that.

Using 7-zip, I can extract briefcases both with and without changing the extension. I can also view the contents. Here's some screenshots that might help:

When you install 7zip, you should get a context menu like shown here. You can choose to open up the archive using their archive viewer (good for a quick peek at the contents) or to extract it. I like the extract to "Name Here\" option because it creates a folder for you to keep all your documents together, but all of the Extract options should work.

Assuming you choose the Extract option, you'll get something like this:

What's going on here is that you've unzipped the gzipped file and now have the tar file. Fortunately, we can use 7zip again:

And now you should have something like this with your toc.xml:

0 0
replied on July 14, 2015

Thank you.  That helped a lot.  I got the process to finally work.  Unfortunately, I think I corrupted the original lfb file by changing the extension.  So I can't investigate why I got the errors to begin with.  It's no big deal though.  The project is completed, so there is no need to open a ticket.  The purpose of posting this topic was educational, for future troubleshooting.  I thank everyone for their input. 

0 0
replied on July 14, 2015

I'm glad you were able to take a look. For future reference, changing the extension back to .lfb should be all that's necessary to allow Laserfiche to import the briefcase again.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.