Question

Email Tool in Workflow Not Pulling Email Address for Active Directory User

Workflow Version 9 Integrations Licensing

Updated July 7, 2015

asked on July 7, 2015

Hello

In workflow (version 9.2.0.167), I use a Find User tool to identify an Active Directory user. This works. the user is correctly identified. LaserFiche returns Domain\username.

However, when I then go to use the Email tool in workflow to send an email to that user, workflow does not pull the email address out of Active Directory. I want to use the %(FindUser_E-mail) function in the To: line but the returned value for that field is blank. (This active directory account is confirmed to have an email account - it is used in Forms successfully.)

I read in a previous post that the LaserFiche Find User tool returns Domain\Username (as you can see below that it did) but that Active Directory itself only recognizes username. If that is so, how can I use the %(FindUser_E-mail) function in the Email tool - cutting off the domain name with a regx doesn't allow the %(FindUser_E-mail) to work.

Any help would be appreciated. Thanks.

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Answer

SELECTED ANSWER

replied on July 7, 2015

In the designer, if you go to Tools --> Configure Trustee directories --> Click on the AD Trustee directory and perform a search with your same medicine\username combo, does the email address come back?

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Replies

replied on July 7, 2015

Are you using an active directory or a repository trustee provider in Find User?

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replied on July 7, 2015

That wasn't it. I found the problem. I did not have Active Directory in the LDAP tab of the Trustee Directory Manager.

Once I added it in there it worked - as long as I removed the domain name before using the Find User tool.

Thanks for your responses.

Kathy

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replied on July 7, 2015

I am using an Active Directory provider. This particular user does not even exist as a repository (LaserFiche) user.

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replied on July 7, 2015

Thank you. No, it finds the user but it does not return the email address - or anything else.

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replied on July 7, 2015

It sounds like that user does not have all the correct Active Directory attributes. Can you confirm that the email shows up correctly in Active Directory Users and Computers on the first page of the general tab?

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replied on July 7, 2015

Do other users work? It could be that the user specified in the trustee provider's properties does not have rights to read that information from Active Directory.

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Email Tool in Workflow Not Pulling Email Address for Active Directory User

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