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Question

Get 'Object reference not set' error in Basic scan mode

asked on June 9, 2015

I created a Laserfiche user (i.e. not Active Directory -- this is for a temporary use) and assigned rights and privileges to match Active Directory users. When this user logs in and selects Basic scan mode, this error message box appears: 'Object Reference Not Set to an Instance of an Object.'   When they OK this message the scan UI does not load.  If I select the Standard scan mode Scan loads normally. Why would this be happening?  (Using version 9.0)

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Replies

replied on June 9, 2015

You likely have a corrupted profile. Please try the steps found in this thread: https://answers.laserfiche.com/questions/64818/Scanning-is-requiring-credentials-but-not-accepting-them

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