Question

not showing "send to laserfiche" in context menu option

Laserfiche Integrations Installation and Upgrades

Updated May 20, 2015

asked on May 18, 2015

Hi all,

One of our clients has installed Laserfiche Client with unattended process.

They have pushed the installation through policy.

They can use the client and all LF components (snapshot, MS Office integration, etc), however the option in Windows context menu file >> right click >> send to >> Laserfiche is not appearing.

On the other hand, if we run a normal installation on the pc using the installers, this options comes up.

Is it any special component that should be installed for this purpose?

I also attach a screenshot of all the components *.MSI

I would appreciate if someone has already had to deal with the same situation and know which one should they install.

Thanks in advance,

M2.png (7.9 KB)

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SELECTED ANSWER

replied on May 19, 2015

To clarify a bit on what I said above, you CAN specify specific users, but you have to know them to do that. You can't say 'all users'. The install doesn't know the users so just does current, but that's the way the resolution works.

And sure thing!

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Replies

replied on May 19, 2015

This is almost certainly item 2 of https://support.laserfiche.com/KB/1000795. Windows doesn't provide a way to specify that a 'Send to' item should be installed for all current users - you can specify the current user and any future users, but not other existing users on that machine. So if a different user account ran the install (which seems likely in your scenario), the user won't have the option. That article only specifically discusses through 8, but the idea is exactly the same and you can extrapolate.

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replied on May 19, 2015

Hi Andres,

Have you tried installing on a different level? https://www.laserfiche.com/support/webhelp/Laserfiche/9.1/en-US/AdminGuide/LFAdmin.htm#Installation/Install_Level.htm%3FTocPath%3DLaserfiche%20Administration%20Guide|Laserfiche%20Installation|Unattended%20Installation|Formatting%20a%20Command-Line%20or%20Unattended%20Installation%20String|_____2

Also what account are you using to install the software. The only time I have not seen the right click components not install, it was due to the logged on user not having enough rights to install these components.

Hope this helps!

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replied on May 19, 2015 • Show version history

When you run the installation manually, are you using the same windows account or a different one? Does the manual account have registry rights and/or is local admin?

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replied on May 19, 2015

Thanks all for the quick responses,

I think that the article that Justin provided answered my question.

I will pass it onto the client.

Again, thanks for your help.

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SELECTED ANSWER

replied on May 19, 2015

And sure thing!

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replied on May 20, 2015

More than clear Justin

Again, thanks!

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not showing "send to laserfiche" in context menu option

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