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Question

Question

Retrieval named user can't login

Laserfiche License Manager Administration Licensing
Updated May 6, 2015
asked on May 6, 2015

I have added a new user with Retrieval Named user license in LF License Manager.

I have then added this user under LF Admin Console (under Windows Accounts).

When I try to login to the repository, I get this error message "The maximum number of sessions that this server instance is licensed for has been reached. [9030]".

 

I then changed that user license to 'Full' Named user license. Now I can login successfully with that user.

 

What's the issue here?

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Replies

replied on May 6, 2015

Confirm that the user you are trying to log in as is flagged as 'read-only' in the Laserfiche Server Administration Console. Users need to be flagged as read-only for the Server to allow them to connect using retrivial named licenses. 

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replied on May 6, 2015

What product are you using to log in? The Client? WebLink?

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replied on May 6, 2015

We tried with Desktop Client.

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