Question

When I scan a document I get a message saying license check failed

Laserfiche Version 9 Licensing Scanning

Updated April 21, 2015

asked on April 20, 2015

Basically I can still scan a document, but all my image processes are not working. the image processing will delete my blank pages but it will not rotate my pages. This is odd because we updated our laserfiche in December, the image processing worked for a couple months, and just recently it stopped working.

I have attached a screenshot showing the message I get in the output log. For your reference we have Laserfiche 9 and I am using an old scanner a Fujitsu fi-5650c.

Capture.PNG (112.18 KB)

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Replies

replied on April 21, 2015

Hi James,

1) What is the exact version of the Laserfiche Client (Help > About)?

2) What is the Operating System including service pack?

3) How much memory and what kind of CPU is on this machine?

We normally see this message when the processor isn't fast enough so you may want to look into upgrading that depending on what you are currently using then see if the error still occurs.

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replied on April 21, 2015

1. 9.1.1

2. Service Pack 1 (9.1.1.548) (Not sure if this is what you're looking for)

3. Memory is 3.89 GB, an my CPU is a "HP Compaq 8200 Elite SFF PC"

and for processor it says "1 x 3101 MHz".

Hopefully this answers your questions.

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replied on April 21, 2015

The Operating System would be your Windows Operating System. If you have a 3 GHz processor then that should be fine for OCRing. Please enable the Error Log pane in LF Scanning (View > Panes > Application Errors) then recreate the problem. Select the Error log tab and provide the details of any error that is displayed.

Also, you mentioned you updated Laserfiche in December. What version did you upgrade from and when did this particular issue start occurring?

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replied on April 21, 2015

I am running Windows 7, it says "version 6.1 (Build 7601: Service Pack 1)".

I enabled the error log pane and recreated the problem but nothing showed on the error log tab.

Finally, we had laserfiche 7 before we upgraded. But this issue did not occur immediately, it happened about 2 months after the upgrade

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replied on April 21, 2015

Does this occur from any scan station or just one scan station? Does this occur for any user logged onto the repository on this machine or for one user only?

One thing to try is make sure UAC has been set to "Never notify" and that any anti-virus software you may have has been disabled. Then reboot the computer, uninstall the Laserfiche Client Suite, reboot again and reinstall. Make sure you apply 9.1.1 SP2 (per https://support.laserfiche.com/KB/1013574) then see if that addresses the issue.

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When I scan a document I get a message saying license check failed

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