Ok, perfect!!!, I will see, thank you very much Alexander.

Good day!

Regards

Vitor

Hello Alexander,

I've tried to apply the KB, and I also check HKEY_CURRENT_USER, but still not showing!, You mention that if still with the issue would be because of an equivalent attribute, what do you mean by that?, because i found indeed the path in HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Outlook2013SaveToLaserfiche and added the DWORD value, should I take off? so that would not have a equivalent value as in HKEY_LOCAL_MACHINE?

Thanks for the help.

Regards,

Vitor

So to clarify, under

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Outlook2013SaveToLaserfiche.SaveInOutlook

you have added the DWORD

LoadBehavior

with the value

3

and when closing and reopening Outlook 2013, the Laserfiche plugin still isn't loading? If you go into Outlook 2013 options, are you able to manually enable the add-in?

So, yes, I added a DWORD Load Behavier with value 3, and then I closed and did open again and still no loading. I also did try to add manually by going in options, customize the ribbon, but laserfiche does not show up there.

Hello,

Thank you very much, now it worked fine, Laserfiche Outlook(2013) Add in was showing linke on the first screenshot that you sent, but was in the list of deactivated add-ins, than I activated, and when I entered in the COM Add-Ins and marked the Laserfiche it did show up.

Thank you very much again!

Have a great day.

Regards,

Vitor

Hello,

I just notice one more thing, I indeed when i go to Options->Addin, go to COM Add-Ins and marked the Laserfiche it did show up, however, when i close Outlook 2013 and reopen again, the tab of Laserfiche disappeared. It is showing and the inactive Add in list, how can i set it to show in the active list?

Are there any Outlook warnings reported in the application event log? They may look like

Outlook disabled the following add-in(s):

ProgID: Outlook2013SaveToLaserfiche.SaveInOutlook
GUID: {CFFDECED-CD2E-4EEF-83AB-6975A233DCE3}
Name: Laserfiche Outlook(2013) Add-in
Description: Allows users to save the current electronic document to a Laserfiche repository.
Load Behavior: 3
HKLM: 1
Location: mscoree.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 1531
Disable Reason: This add-in caused Outlook to start slowly.
Policy Exception (Allow List): 0

 If those warnings are occurring, then go to the registry, browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Resiliency\DisabledItems, and check if there are any entries there. If so, check the values of the entries and delete the ones corresponding to the Laserfiche Outlook(2013) Add-in.

Under HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Resiliency, create a new key named DoNotDisableAddinList. Then under this key, create a new DWORD entry named Outlook2013SaveToLaserfiche.SaveInOutlook and set its value to 1.

Hello again,

So, I could not find these warnings in the event viewer.

Under HKEY_CURRENT_USER\...\15.0\Outlook\Resiliency\DisabledItem, I found 3 entries, and I am not sure if they correspond Outlook 2013. And I created the DWORD value under DoNotDisableAddinList. However still disabling.

I only found a information message about an event of Outlook, which is in the txt attached.

We had the exact same problem and we have found a solution today. We were looking in regedit for the wrong user.

Open CMD and run this command to find your user's SID

wmic useraccount get name,sid

Then go to regedit then 

HKEY_USERS\[User SID]\Software\Microsoft\Office\Outlook\Addins\Outlook2013SaveToLaserfiche.SaveInOutlook

and set LoadBehavior to 3

Our users with this issue had 0 as value and it worked right after we changed the value to 3.

Hello Máxime,

Thanks for the help, I got the user SID, but when i went to the folder/key that you metion, there is no key called Outlook2013SaveToLaserfiche.SaveInOutlook!