Question

Laserfiche prompt me to open the temp file document

Laserfiche

Updated March 20, 2015

asked on March 18, 2015

Hi All,

i got an issue with a user where when he opens a word document, laserfiche prompt him to open the temp file copy of the document, thus leading to outdated information being presented to him.

we have laserfiche 9.2.0 sp1 installed and office 2013 with VDI environment.

note that with other users we don't get this issue.

also, i like to point out that when the user reopens the same document, he does not get the prompt message.

any clues of what might cause this.

thanks in advance

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Replies

replied on March 18, 2015

Hi Iqbal,

Laserfiche prompted the user to open the temp file copy because there was a local copy under the user's temp folder. Actually, you can choose the option to replace the file, and then it will open the right document. After the user closed the document, the copy under the user's temp folder would get deleted, thus it would not prompt the dialog again when the user reopened the document.

There was a bug in previous version that Laserfiche may incorrectly open an outdated local copy in previous versions, and it is fixed in Laserfiche 9.2 SP1, which you are using currently. You can refer to the page here.

Laserfiche Client

Laserfiche may incorrectly open an outdated local temporary copy when opening an electronic document. This issue is now resolved. (122476)

Hope this helps!

Regards

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replied on March 18, 2015

Hi Iqbal,

If this is isolated to one user on a VDI environment it is more than certainly something related to his/her windows profile. Please refresh the windows profile in the VDI environment and try to reproduce the error.

Good luck!

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replied on March 18, 2015

Hi Yan,

thanks for your quick response,

however from what i understood, normally when closing a document from laserfiche, the latter should also delete the temp copy, but there are files it is not deleting and this is creating confusion in the mind of the users where they don't know whether to replace the temp copy when opening the documents or replace same because they actually don't know exactly where is the updated document is found.

Any reason, why LF don't automatically delete all temp files in the temp folder.

thanks in advance

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replied on March 18, 2015

Hi Iqbal, the behavior you described is a known issue and is resolved by applying the SP1 update. Please apply it to resolve it or upgrade to 9.2.1.

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replied on March 19, 2015

Dear Raymond,

thanks for making me aware of the new version of LF.

Will certainly look forward for this upgrade from 9.2.0 to 9.2.1

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replied on March 18, 2015

When it comes to the temp folder, I always recommend deleting the temp folder at log off. This can be done through group policy/log off script. The temp folder can grow to be massive over time (I've seen some over 60GB in size!). Clearing this out at log off not only benefits Laserfiche but other applications also.

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replied on March 19, 2015

Dear Chris,

thanks for the idea of group policy or log off script.

however, there can be a case where user the open a document on a particular day in the morning and in the afternoon, the temp has not been deleted and he will receive the message of document is already opened.

any other idea to counter this issue.

thanks

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replied on March 19, 2015 • Show version history

If the user is going to have the document open for long periods of time, they need to check the document out of Laserfiche.

This was discussed here which also links in with your 6722 post -

https://answers.laserfiche.com/questions/68281/Save-issue-on-Laserfiche-Rio-92343

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replied on March 20, 2015

Dear Chris,

In our environment, the users main process is to open documents, edit and save them.

If we need to use the feature of check-in and check-out, then the process becomes lengthy and this is impacting the efficiency of our staffs.

is there any other solution and a fix

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replied on March 20, 2015

Use the Save to Laserfiche ribbon. Never click save or use the floppy disk.

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Laserfiche prompt me to open the temp file document

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