LF 8.3, using scanconnect
When we scan in color it says "image to small to be valid"
When we scan in black and white it makes duplicate of every page
There is no setscan.ini file in scanconnects x86 folder
Hi Ben,
The error you are seeing sounds to me more like a scanner driver error rather than a Laserfiche scanning or scanconnect error. Go through the points above and hopefully that will give us a big clue as to where the problem lies.
Hope this helps!
Based on previous support cases we've had, this issue is usually associated with a specific user account. You can try deleting the client profile for the problem user. Look at this thread for specifics: https://answers.laserfiche.com/questions/64818/Scanning-is-requiring-credentials-but-not-accepting-them
Client may have been confused about server version, no big deal. Know more tomorrow
It was actually an issue with the PC. Not LF user, not windows user. They have a brand new canon isis driver brand new build of 8.3 and service pack. Only thing I can think of would be reinstall with UAC and AV off. The client didnt want to troubleshoot anymore and will use Twain. Thanks for ideas.
If it is an issue with the PC, the other option would be to reinstall the OS or use another machine.