Question

LF Client 9.2 snapshot won't work with Lacerte tax software, black ice error.

Snapshot

Updated March 2, 2015

asked on March 2, 2015

We upgraded a customer from 9.0 to 9.2 recently and snapshot works with everything but their Lacerte Tax software. I've played with settings in the Snapshot properties and nothing works. Have even done a complete and deep uninstall of the LF client so that a reinstall would be totally fresh and still could not snapshot with Lacerte. Any suggestions?

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Replies

replied on March 2, 2015

When you upgraded the client, did you reinstall Snapshot as well?

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replied on March 2, 2015 • Show version history

Some quick googling brought up a "fixit" tool provided by Lacerte that fixes print to pdf issues.

https://accountants-community.intuit.com/questions/1033448-i-am-unable-to-print-to-pdf-file-missing-had-lacerte-pdf-as-a-print-option-can-someone-tell-me-how-to-install

This error seems to have caused issues in other DMS systems as well, and this was their suggested fix. It fixes something that gets corrupt that causes LAcerte's built-in PDF print function to fail as well.

I'd suggest testing that built in PDF printing and if that doesn't work either I'd try the fix above, then I'd contact LaCerte/Intuit (And if you do I wouldn't even mention Laserfiche, my experience with Intuit support is that the moment you mention a program that's not theirs they blame all subsequent issues on that).

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LF Client 9.2 snapshot won't work with Lacerte tax software, black ice error.

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