Question

Snapshot - Folder browser component could not be loaded

Snapshot

Updated July 8, 2016

asked on February 13, 2015

I have a user running Windows 8.1 Pro (64 bit).

The user is using Snapshot version 13.77.558

The user now receives the following message when attempting to select a folder from the "Laserfiche Snapshot" window:

"The folder browser component could not be loaded."

I am unable to resolve this issue.

Does anyone have any suggestion?

Thank you,

0 0

Replies

replied on July 8, 2016

Hey all!

I was helping a user who is on LF version 10.0 and they were having the same issue! We just ran a repair of LF Client and that fixed the issue! Hope this little bit of information helps anyone with similar issues!

-Jon

3 0

replied on February 13, 2015

What is the current version of Laserfiche that is installed? When I ran into this issue I updated the client to version 9.1.1 from 9.0.x and that resolved the issue for me. You may have to run a repair or uninstall and re-install the Laserfiche Client along with Snapshot.

1 0

replied on February 17, 2015

Hello Cristobal:

I haven't resolved this issue, but I'm going to upgrade from 9.1.1.548 to 9.2.0.485(SP1) tomorrow evening - hopefully this will resolve the issue. I'll post my findings.

Thank you,

Jason Wagenaar

1 0

replied on March 2, 2016

jason did your upgrade resolve this issue? I am having the same problem

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replied on March 3, 2016

Hello Richard:

Yes, upgrading the software resolved this particular issue.

Hopefully it'll be the same for you.

Jason Wagenaar

1 0

replied on February 19, 2015

Hello Cristobal:

The upgrade resolved this issue!

Upwards and onwards

Jason Wagenaar

1 0

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Snapshot - Folder browser component could not be loaded

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