Question

Email approval problem.

Forms

Updated February 12, 2015

asked on February 10, 2015 • Show version history

I have set up email approval in our Dev environment and it is working fine. So, users are able to Approve/reject task through email.

But, when we moved the same form to Production environment, I keep getting the error- "Invalid email approval- The previous email approval (action: Approve) failed. Either the task has already been performed or you cannot perform approval actions."

I have all the settings same in Dev and Prod environment. Both are using the same email account as well. So, I am not sure why we are getting this problem?

Is there a way to fix this issue?

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Replies

replied on February 10, 2015

It sounds the same as this: https://answers.laserfiche.com/questions/68313/Direct-Approval-Issue-in-Forms-91

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replied on February 12, 2015

Thanks for the reply. I tried the option suggested in that discussion thread, but it didn't help.

Also, the issue is now only intermittently. Email approval works sometimes and it doesn't other times.

If we hit reply to the email multiple times, sometimes it accepts the reply and move forward in the workflow, which is strange.

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Email approval problem.

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