I have one user for whom Snapshot is taking several minutes to respond. As far as I know, this user is the only one that has this problem. Her configuration is identical to mine as far as I know. She is using Chrome to download a PDF, then print to Snapshot from Adobe. However, I tried to print to Snapshot from Word and Excel and had the same issue. Can anyone point me in a direction to try and solve this issue ? We are using LaserFiche client v188.8.131.528.