Should Laserfiche service have a dependency on License Manager service?

asked on November 20, 2014

We recently had a situation where no users could login after a scheduled server restart (for application of Windows patches) on Rio 9.0. The message users got: "The user has not been allocated a named user license, or the maximum number of sessions that this server instance is licensed for has been reached. [9030]"

The issue was resolved when we manually synced License Manager with Active Directory. On review of the License manager debug log and the Event Viewer there was no obvious reason for this.

Any thoughts on what might cause this, or what to check if it should happen again? Would this be a result of the License Manager service not being fully up before the Laserfiche Server service?

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replied on December 1, 2014

Hey Barry,

That is very interesting!

Just to provide some insight as to the inner-workings of License Manager and the Laserfiche Server, License Manager delegates licenses to users and then the Laserfiche Server enforces that you must have a license to sign in. License Manager and Laserfiche Server must be in sync for proper functionality. When operating normally, the Server will periodically poll License Manager for the updated list of users. All this information is logged in the Named User database, so ultimately, if you're getting the error you listed, it's ultimately because the Named User database didn't list the user as being valid or having a license.

It's possible that the poll hadn't happened yet after the Server restart, but not polling isn't a reason for the Named User Database would get modified. Since Laserfiche Server is the component enforcing licenses that are delegated through License Manager, then the Named User Database shouldn't have been modified yet and you shouldn't have gotten the error that the user didn't have a license.

Was there any work done to the Named User database during the restart?

In the future, make sure that you leave enough time after the Laserfiche Server comes back online for the poll to take place (or change the polling interval through License Manager). Additionally, you should verify that the Named User database remains unmodified during the restart.

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replied on February 12, 2016

Is there any way to force the polling without having to restart any services? Or change the amount of time in between pollings?

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replied on February 12, 2016

This previous post has a similar question.

The two key points are:

If notifications are configured, named user license changes should be pushed immediately from License Manager or Directory Server to the Laserfiche Server and polling time should not matter.
The next update to Laserfiche Server plans to reduce the polling interval from 12 hours to 2.

As such, I recommend checking to make sure notifications are configured, and if that doesn't address your issue, be aware that the interval will be changed in the future.

As far as I am aware, you cannot reload the list without restarting the service.

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Should Laserfiche service have a dependency on License Manager service?

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