We have a workflow that runs great, except on older items. It runs an approval process, and sometimes managers don't get around to approving the documents right away and the documents sit in there for a while - they do get reminders about them. My issue is that after a few months when managers go to approve them, they mark them approved and these documents won't do what they are supposed to, which is A) move to the approval folder and B) have the data recorded in a spreadsheet.
However, they can do the same with more recent documents and these process as they should. I may have modified the workflow in the meantime, but I always choose to update any running instances when I publish the workflow.
So, my questions are: Why does it do this/what can I do to correct this?
And, is there a way to play a workflow from the middle? This workflow sends out confirmations and alerts and I don't want to play it and send these out again, and I can't manually move it, or it won't update the external spreadsheet, which is the whole point of the workflow. And suggestions would be much appreciated, thanks!