Question

Problem After Forms 9.2 Upgrade

Forms Installation and Upgrades

Updated November 5, 2014

asked on October 3, 2014

After upgrading from Forms 9.1 to 9.2, we cannot access information on the Laserfiche Forms Inbox, Reports, or Manage tabs. Pre-existing forms and workflows appear to be functioning properly. Per the Forms installation guide, I did not upgraded the LF Server prior to upgrading Forms. In the application log event viewer I am receiving Event ID 1309 .net unhandled exception error. Any help would be greatly appreciated.

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Answer

APPROVED ANSWER SELECTED ANSWER

replied on October 3, 2014 • Show version history

Hi Glenn,

Your reseller opened a support case on your behalf for this issue. We provided a resolution in the case. We will also have an official Knowledge Base article posted soon detailing the issue and resolution.

The issue is related to a version of some Microsoft .NET libraries that Forms uses having a bug in it where it would require IIS 7.5 and higher. We're updating those libraries so that it can work with IIS 7.0 again.

*Edit*

KB 1013559 has been posted.

Regards

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Replies

replied on October 7, 2014

Hello Alexander,

This fully resolved the issue. Thank you for your quick response and resolution.

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replied on October 20, 2014

This work for us also. Same issue.

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replied on November 5, 2014

Worked for me

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Problem After Forms 9.2 Upgrade

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