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Question

Is there a way to reverse Wingdings on an image document?

Laserfiche Snapshot Version 9
Updated August 6, 2014
asked on August 6, 2014

There was an issue with snapshot for one of our customers where it created wingdings characters on the image. Is there a way to reverse this and create a new image or is this something permanent that can't be reversed?

 

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Answer

SELECTED ANSWER
replied on August 6, 2014

This was a known issue that was resolved in Laserfiche Snapshot 9.1. This KB article talks about it in more detail. Unfortunately, imported content with corrupted text cannot be fixed; it'll need to be reimported with the new version of Snapshot to get a proper version of the document.

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Replies

replied on August 6, 2014

I had a similar issue, I do not know of a solution, but I have heard that you should make sure the current version of snapshot is installed to ensure best accuracy (i think). Maybe a presales engineer will have more information for you about what version to ensure they are using

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