Question

Does a web access user need to have a named user account?

Web Client Laserfiche Version 9 Licensing

Updated July 28, 2014

asked on July 28, 2014 • Show version history

I have a user trying to access the Laserfiche repository using WebAccess but he gets a 9520 error. He is not a named user, only a read only user. Does he need to be a named user to get access using the WebAccess portal?

0 0

Answer

APPROVED ANSWER SELECTED ANSWER

replied on July 28, 2014

Hi Richard,

It looks like you have 35 named users and a 25 user public portal - I don't see any retrieval named users though. To clarify, retrieval named users are not the same as the ability to flag a user as read-only in the administration console - it's actually a whole different type of named user designation (that is, when you allocate the user a named user license, you're actually provided with options about which 'type' to provide). I checked what your license should indicate, and there doesn't appear to be retrieval named users there so my guess is there's some miscommunication going on. As Brianna notes, authentication into the desktop Client and Web Access should be identical, so there's possibly some other issue here that is manifesting in this way. I'd recommend talking to your VAR about opening up a support case so they can take a look at your exact scenario directly.

1 0

Replies

replied on July 28, 2014

See this post about the same error.

0 0

replied on July 28, 2014

Web Access is essentially a web version of the desktop Client, and as such has the same licensing requirement for the users as the desktop Client. This means that you do need named user licenses to connect to Web Access, regardless of whether the user is marked as read-only or not. Read-only in the case of Web Access and Client is intended only as a way of preventing users from editing the contents of the repository.

You may be thinking of WebLink, which, if connecting to a Laserfiche Server with a Public Portal, allows read-only users to log in without a named user license. See the help files on Public Portal Licenses for more information.

0 0

replied on July 28, 2014

Brianna I am confused. You say that Web Access is essentially a web version of the client.... except with the desktop client I can have my "read only" user access the repository no problem, but the same read only user using Web access gets the licensing error. Your answer says that both should work the same, but they do not. I'd like my user to use Web Access rather than the desktop client to view documents in the repository using his read only license.

0 0

View 1 previous reply

replied on July 28, 2014 • Show version history

There are several situations which could give the behavior you are describing:

The machine used to log into the desktop Client is a named device. Web Access cannot be used with a named device license, but Client can.
The user marked as Read-Only has the Manage Trustees Privilege, which overrides the Read-Only setting and automatically uses a Full license (see the help files on Read-Only), but is out of connections because they have logged in multiple times. You can view all connections in the All Sessions node of the Admin Console.
You are using two different users, both which are marked read-only, but only one of which has some sort of license (Retrieval, Restricted, or Full)

If you are using the exact same user and the Client machine is not a Named Device, the licensing behavior should be the same. Indeed, I just tested the behavior using Web Access 9.1 and Client 9.1, and they behaved the same for me.

0 0

replied on July 28, 2014

Brianna I double checked and this user does not have manage trustee privileges. They also are not using a named device license. I have no named device licenses, only named users. Lastly my user has one login, using their windows domain authentication account (which works using the client). I have a number of Laserfiche retrieval licenses that my read only users use when they have the desktop client. For simplicity, I am hoping to have these users use Web access so they can use their browsers to access Laserfiche rather than a desktop client.

0 0

replied on July 28, 2014 • Show version history

I have a number of Laserfiche retrieval licenses that my read only users use when they have the desktop client.

A Retrieval license is a type of Named User license, which means you should be able to log in to both Web Access and the Client. Assigning a Retrieval license is not the same as just marking a user as read-only

If you are using a Named User license, the only time you should encounter a 9250 error is if you ran out of connections. Please check the All Sessions node in the Administration console: if that user already has four connections, they would not be able to log in a fifth time.

If the user has less than 4 connections, you may need to contact your reseller to open a support case, as I am not able to reproduce your issue logging in to Web Access as a Retrieval user.

0 0

replied on July 28, 2014

Brianna, in your provided link to "retrieval licenses" it says this: "Note: Laserfiche Avante also uses Named User licensing, but retrieval licenses are not supported with Laserfiche Avante. All Laserfiche Avante named users are full named users."

This is my situation. I have Avante with retrieval licenses, as well as a smaller number of "named user" licenses. So this seems to say that only my limited number of retrieval licenses are valid? I am confused.

0 0

You are not allowed to follow up in this post.

Question

Question

Does a web access user need to have a named user account?

Answer

Replies

Sign in to reply to this post.