Weblink8 Bookmarks and Welcome Page

asked on July 17, 2014

Tried to start a case but they said it was not a technical support issue and to post here..

We have a client that is on Weblink 8..2.2.145 and is trying to use the Welcome Page. We can configure the Welcome Page no problem. We can hide the search bar and change the text as well (the Welcome to Laserfiche Weblink text). This is done through the Designer. Saved, compiled, restarted IIS and no bookmarks or searchforms show up.

I can create the bookmarks, browse to folders, configure the search, save, and compile with no problem. I have tried to launch the Webpage from the designer and manually gone to the page. The text and search box can change, but none of the bookmarks show up. Any ideas?

We have had to do one customization for them and that is change the way Weblink 8 displays the results. Everyone likes the column views so we have applied the following KB article:

https://support.laserfiche.com/KB/1012914

It worked just fine and the results display as intended. The other issue we have is the metadata display is seemingly corrupt. We have tried re-installing and it has not changed. Here is a picture of what the general template looks like.

Not sure what to try here. We have done the bookmarks before with never a problem and we have done the customization from the KB article at other clients too (combined with welcome) and never had problems.

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replied on July 17, 2014 • Show version history

Thank you both for responding.

Wes,

Sorry we have to open the files with Notepad but it seems to contain what you have.

Alexander,

We are only using one Virtual Direcory (default settings). Weblink8 is pointing to C:\Program Files\Laserfiche\WebLink 8\Web Files (verified through the Admin utility).

For reference here is what the deigner looks like:

Here is what the page looks like. As you can see there are no bookmarks or search forms..

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View 4 previous replies

replied on July 17, 2014

Were you able to confirm whether they only have a single repository or multiple repositories and that if they have multiple repositories, that you've configured the welcome page bookmarks for the same repository that users are logging into through WebLink?

You can also go to C:\Program Files\Laserfiche\WebLink 8\Web Files and open bookmarks.xml to confirm if your bookmarks are listed properly for each repository, i.e.

<?xml version="1.0" encoding="utf-8"?>
<Weblink.Config xmlns:lf="http://schemas.laserfiche.com/Weblink/8/Bookmarks" xmlns:asp="http://schemas.laserfiche.com/Weblink/8/System.Web.UI.WebControls">
  <Repository Name="Alex">
    <Bookmarks>
      <Folder ID="1" Display="">Root</Folder>
      <SearchForm ID="DocumentFieldSearch" Display="">Document Field Search</SearchForm>
      <SearchForm ID="Case157132" Display="">Case157132</SearchForm>
      <SearchForm ID="DateSearching" Display="">Date Searching</SearchForm>
      <SearchForm ID="MoneySearch" Display="">Money Search</SearchForm>
      <SearchForm ID="JohnDoePhraseSearch" Display="">John Doe Phrase Search</SearchForm>
    </Bookmarks>
  </Repository>
  <Repository Name="Test90">
    <Bookmarks>
      <Folder ID="1" Display="">Root</Folder>
    </Bookmarks>
  </Repository>
</Weblink.Config>

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replied on July 17, 2014 • Show version history

Yes, that is indeed the repository they are hitting.

It also seems that the bookmarks are there. But not displaying in the browser.

<?xml version="1.0" encoding="utf-8" ?>
- <Weblink.Config xmlns:lf="http://schemas.laserfiche.com/Weblink/8/Bookmarks" xmlns:asp="http://schemas.laserfiche.com/Weblink/8/System.Web.UI.WebControls">
- <Repository Name="NorthStar">
- <Bookmarks>
<Folder ID="4" Display="\North Star">CLICK HERE TO BROWSE LASERFICHE</Folder>
<SearchForm ID="NorthStarTemplate" Display="">First Name Search</SearchForm>
<Folder ID="4" Display="">Admin</Folder>
<Folder ID="4" Display="">westeah</Folder>
</Bookmarks>
</Repository>
</Weblink.Config>

Edit: We have tried from a different browser (Chrome) and not from the server itself (user workstation) and still no bookmarks.

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replied on July 17, 2014

Can you try clearing the browser cache and then close and reopen a browser session and then log back into WebLink? If you still don't see anything, view the welcome.aspx page source in the browser and see if you have

<div class="WelcomePageRightContent">
  <span id="Bookmarks">
    ...
  </span>
</div>

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replied on July 17, 2014 • Show version history

I have uploaded the Welcome File for reference. I cannot seem to find something like you posted. Not sure if it will work but renamed it to .doc. Should be able to change the extention back to .aspx

Also, should we just start a case for this?

Welcome.doc (3.06 KB)

| Download

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SELECTED ANSWER

replied on July 17, 2014

If you look under your Web Files directory (C:\Program Files\Laserfiche\WebLink 8\Web Files) can you confirm that you have a subfolder called xsl and inside that folder contains the file Bookmarks.xsl?

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replied on July 17, 2014

The Welcome.aspx file looks just fine. Can you make sure that the permissions on the "xsl" and "searchforms" directory is set to allow IIS_WPG to full control? I was able to reproduce the problem you are having by setting IIS_WPG security to DENY.

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replied on July 17, 2014

Thank you all for the help.

Wes, we tried the rights and still no luck.

Alexander, there was no xsl folder under Web Files. I checked the original Web Files (made a copy before doing https://support.laserfiche.com/KB/1012914).

After making the KB changes we had to re-compile. During the re-compile it seems to have missed the AdminHelp, Config, cursors, Help, and xsl folders. I copied those from the original Web Files into the one we are currently using and the bookmarks showed.

Thanks again for the input. For those performing this customiztation (KB article) make sure to double check. We have done it quite a few times as we have found users do not care for the search results in Weblink. But never had it miss some files.

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