Question

Can't change Paper Size, Paper Source, or Color options in main Scanning window in Laserfiche 9.1.1 client

Laserfiche Scanning

Updated July 26, 2016

asked on June 19, 2014

Since upgrading to LF 9.1.1client, in the Scanning window, the values for Paper Size, Paper Source, and Color only show one option. There are no other options in the drop down box for each value. The full list of options are available by going through the menu and opening Scanner Options but only one value for each respective option ever shows on the main Scanning window. Could this be permissions related? The drivers have been reloaded for the scanner and updated to latest versions. Scanner is Epson DS-510.

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Answer

APPROVED ANSWER

replied on February 24, 2015

This issue will be addressed in the upcoming release of Laserfiche 9.2.1

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Replies

replied on July 17, 2014 • Show version history

The Laserfiche Scanning toolbar settings for Twain are stored in a file called LFTwain.cache and it's located in C:\Users\[username]\AppData\Local\Temp. The issue is that this file can get corrupted for some users. Deleting the file will force Laserfiche Scanning to recreate it, however, the file may still have a problem.

For now, the workaround is to find another user that can log into the computer and has the proper options in the Scanning toolbar. Then copy the LFTwain.cache file from that user's temp folder to the affected user's temp folder.

Another workaround is to just use the File > Scanner Options command.

We have a bug filed for this matter and will update the thread when it's been resolved.

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replied on July 26, 2016

I just had a user update to Win 10 and the .cache file was moved to a user.old folder. I just copied it back to the correct user temp folder and it fixed the issue of missing options. Just FYI for all the windows 10 issue that are coming.

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replied on June 20, 2014

Hi Jeff,

Looks like you've opened a support case already, so I'll leave you in the very capable hands of our tech support team. Whenever you find a resolution, it would be awesome if you could pop back in and let us know what happened, so anyone else facing this issue in the future can have their question answered quickly.

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replied on July 1, 2014

Hi Jeff,

This sounds like you are using TWAIN instead of Scan Connect (ISIS). Is this resolved now? Curious to know what it was.... :)

Cheers!

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replied on July 15, 2014

Hello Jeff Neelley,

I'm having the same problem, did you get an answer to your question?

Tom Graham

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replied on July 17, 2014

I have the same issue. Was there a resolution to this?

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replied on September 8, 2014

Any update on this? Just started rolling out and its affecting about 90% of the workstations

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replied on September 22, 2014

Any update on this? Having the same issue on most of the clients.

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View 3 previous replies

replied on September 22, 2014

There are no updates to this issue. The workarounds mentioned previously will still need to be performed.

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replied on November 7, 2014

Are there any updates to this issue?

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replied on November 10, 2014

Are there any updates?

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replied on November 10, 2014

There are no updates to this issue.

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replied on February 24, 2015

Just curious if there has been any headway on this? It is becoming an increasing frustration for customers.

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APPROVED ANSWER

replied on February 24, 2015

This issue will be addressed in the upcoming release of Laserfiche 9.2.1

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Question

Can't change Paper Size, Paper Source, or Color options in main Scanning window in Laserfiche 9.1.1 client

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